Privacy Policy – q789com Pakistan Online Gaming Platform

q789com is an online gaming and sports betting platform operated at https://q789com.app, serving players in Pakistan. In the context of this Privacy Policy, "q789com", "we", "us", and "our" all refer to the operator of this platform. "You" and "your" refer to any person who visits, registers on, or uses any part of q789com.

q789com acts as the data controller for the personal information of all registered players. This means we are responsible for determining the purposes and means by which your data is processed, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected through the q789com website, any mobile-optimised version of the site, communications you send to our support team, and any other interaction you have with the q789com platform. It should be read alongside the Terms and Conditions and Responsible Gaming Policy.

q789com collects only the personal information that is necessary to operate the platform, comply with legal obligations, and provide you with a safe, enjoyable gaming experience. We do not collect data beyond what is required for these purposes.

q789com does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is inherent in identity document verification.

q789com collects your personal data through the following channels:

• Registration form: When you create your q789com account, you provide your name, email address, date of birth, and mobile number directly to us.
• Identity verification: When q789com requests KYC (Know Your Customer) verification, you submit documents such as a CNIC scan. These are processed and stored securely.
• Deposit and withdrawal transactions: Financial data is recorded automatically when you transact through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card payments on q789com.
• Platform usage: Technical and behavioural data is collected automatically as you browse and play on q789com. This includes your IP address, device characteristics, pages visited, games played, and betting activity.
• Support interactions: When you contact q789com via live chat or email, the content of those communications is recorded and stored as part of your account history.
• Cookies and tracking technologies: q789com uses cookies to maintain sessions, remember preferences, and analyse usage patterns. See Section 7 for full cookie details.

q789com does not purchase personal data lists, scrape data from social media, or obtain your data from third parties without your knowledge except where required by AML verification services.

q789com processes your personal data for specific, lawful purposes. We do not use your data for any purpose beyond what is described here. The legal basis for processing is noted alongside each purpose.

• Account registration and management (Contract performance) — To create and maintain your q789com account, verify your identity, and provide access to the platform.
• Processing deposits and withdrawals in PKR (Contract performance) — To facilitate transactions through your chosen payment method and maintain an accurate account balance.
• Identity and age verification (Legal obligation) — To confirm that you are 18 or older and that your identity matches the account registration details, as required under anti-fraud and AML regulations.
• Responsible gaming monitoring (Legitimate interest / legal obligation) — To detect patterns that may indicate problem gambling behaviour, and to apply account limits or restrictions where appropriate.
• Customer support (Contract performance) — To respond to your queries, resolve disputes, and provide assistance with your q789com account.
• Fraud prevention and security (Legitimate interest) — To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on q789com.
• Marketing communications (Consent) — To send you promotional offers, bonuses, and news about q789com, only if you have opted in. You may withdraw consent at any time.
• Platform improvement (Legitimate interest) — To analyse how players use q789com, identify technical issues, and improve the experience for everyone.

q789com does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment processors: When you deposit or withdraw, your transaction details are shared with the relevant payment service provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT), or your card network (Visa/Mastercard). These providers process data under their own privacy policies and are contractually obligated to protect your information.
• Identity verification services: q789com may use a third-party KYC service to verify identity documents. These providers receive only the data necessary for the verification process and are prohibited from using it for other purposes.
• Game providers: Some games on q789com are provided by third-party studios. These providers may receive anonymised or pseudonymised usage data for game performance analytics. They do not receive your full identity or financial data.
• Regulatory and law enforcement authorities: q789com will disclose your personal data to Pakistani authorities or law enforcement if required by law, court order, or in connection with AML investigations. We will notify you where legally permitted to do so.
• IT and hosting providers: Our infrastructure partners process data on our behalf under strict data processing agreements and have no independent right to use your data.

q789com keeps your personal data only for as long as it is needed. The retention periods below reflect legal requirements and operational necessity — not an open-ended desire to hold your information indefinitely.

When your data reaches the end of its retention period, q789com will securely delete or anonymise it so that it can no longer be linked back to you as an individual.

q789com uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. The cookies used on q789com fall into the following categories:

You can manage cookie settings in your browser at any time. Note that disabling essential cookies will prevent q789com from functioning correctly. Instructions for managing cookies are available in your browser's help section.

As a q789com player, you have the following rights regarding your personal data. To exercise any of these rights, contact the q789com support team via live chat or email at support@q789com.app. We will respond within 30 days of receiving your request.

If you are not satisfied with q789com's response to a privacy request, you have the right to lodge a complaint with the relevant data protection authority in Pakistan.

q789com takes the security of your personal data seriously and implements technical and organisational measures proportionate to the sensitivity of the data and the risks involved in its processing. The following measures are in place:

• Transport security: All data exchanged between your device and q789com is protected by TLS 1.3 encryption (256-bit). HTTPS is enforced across the entire platform — no unencrypted connections are permitted.
• Password security: Account passwords on q789com are stored using bcrypt hashing with salt. Plain-text passwords are never stored or visible to platform staff.
• Access controls: Access to personal data within q789com is restricted to staff members with a legitimate operational need. Access is logged and regularly audited.
• Two-factor authentication: Players can enable 2FA on their q789com accounts. Platform staff accounts with data access are required to use 2FA.
• Regular security reviews: q789com conducts periodic security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Breach response: In the event of a data breach affecting your personal information, q789com will notify affected players promptly and take immediate steps to contain the breach and secure the platform.

q789com is strictly an adults-only platform. No person under the age of 18 is permitted to register, access, or use any part of q789com. We do not knowingly collect personal data from children under 18.

If q789com becomes aware that a person under the age of 18 has registered an account or provided personal data through the platform, we will immediately close the account, delete the associated personal data to the extent legally permitted, and take steps to prevent re-registration. Any real-money balance held on the account will be handled in accordance with applicable laws.

If you believe a minor may have accessed q789com, please contact our support team at support@q789com.app immediately. We treat these reports as urgent and will act on them promptly.

q789com may update this Privacy Policy from time to time as the platform evolves, legal requirements change, or new data processing activities are introduced. The date of the most recent update is shown at the top of this page.

When material changes are made to this Privacy Policy — changes that affect how we collect, use, or share your personal data in ways that are meaningfully different from what is described here — q789com will notify registered players by email and/or by a prominent notice on the platform at least 14 days before the changes take effect.

Minor updates such as clarifications of existing practices, correction of typographical errors, or additions that do not change the substance of how data is processed may be made without prior notice. Continued use of q789com following any update constitutes acceptance of the revised Privacy Policy. If you do not accept the updated terms, you should stop using q789com and request account closure.

Archived versions of previous Privacy Policies are available on request from the q789com support team.

If you have any question, concern, or request related to your personal data or to this Privacy Policy, q789com's support team is available 24 hours a day, 7 days a week to assist you. We take privacy requests seriously and will handle yours with care and speed.

For general platform questions not related to privacy, visit the FAQ page. For responsible gaming support, visit our Responsible Gaming page.